Social Media Marketing Is A Business Tactic That Involves Working On Social Media Platforms To Connect With Customers. It Builds Brand Awareness, Increases Sales And Drives Website Traffic. It Consists Of Publishing Great Content On Social Media Profiles, Listening To And Engaging With Followers, Analyzing Results, And Creating Social Media Advertisements. A Range Of Social Media Management Tools Can Help Businesses Get More Progress From Social Media Platforms. With The Onset Of Advanced Digital Media And Reliance On Electronic Devices, Social Media Marketing Is Becoming More Popular Among Marketers. Social Media Is A Virtual Space For Marketing. The Size Of A Business Doesn't Matter. A Social Media Marketing Strategy Works For Any Business And Doesn't Require Any Input Of Resources. With More Than Three Billion People Social Media Users Worldwide, The Number Of Customers And Engagement On Major Platforms Keep Increasing.
●
Facebook
No. Of Users: 1.79 Billion Daily
Audience: Generation X And
Millennials
Industry Impact: B2C
Uses: Brand Awareness, Advertising
●
Twitter
No. Of Users: 186 Million Daily
Audience: Primarily Millennials
Industry Impact: B2B And B2C
Uses: Public Relations, Customer
Service
●
Instagram
No. Of Users: 1 Billion Monthly
Audience: Primarily Millennials
Industry Impact: B2C
Uses: Natural-Looking Media,
Behind-The-Scenes, User-Generated Content, Advertising
●
Linkedin
No. Of Users: 675 Million Monthly
Audience: Baby Boomers, Generation X,
And Millennials
Industry Impact: B2B
Uses: B2B Relationships, Business
Development, And Employment Marketing
●
Youtube
No. Of Users: Over 2 Billion
Logged-In Monthly
Audience: Millennials, Closely
Followed By Generation Z
Industry Impact: B2C
Most Uses: Brand Awareness;
Entertainment, And How-To Videos
Social Media Marketing Can Affect A
Business In Six Ways, Which Are:
1.
Get
Attention And Build Awareness - Without Knowing Your Business,
The Audience Can't Become Your Customer. Social Media Promotes Your Visibility
Among Potential Customers, Letting You Reach A Broad Audience With Time And
Effort. It Doesn't Cost Anything To Create A Business Profile On All The Major
Social Networks. Social Media Content Can Attract Attention. However, With So
Many Companies Promoting Their Brands, It Is Easy To Lose A Customer's
Attention. This Raises The Question Of How A Company Can Create Relevant
Content To Attract Customers In Such A Competitive Environment. A Survey
Revealed That Articles, Videos, And Images Were The Most Effective In Garnering
Customers. These Content Types Are Productive And, Therefore, Should Be
Invested In For Good Quality.
2.
Communicate
Authority - Customers Have Become More
Discerning About Which Businesses They Support. They Most Primarily Will Browse
A Company's Website And Social Media To Check Their Relevance And Credibility. Setting
Up Strong, Frequently Updated Social Media Profiles With Relevant Content Will
Build A Company's Authority And Make A Positive First Impression. It Will
Convey That Your Business Is Trustworthy, Knowledgeable, And Approachable.
3.
Show
Authenticity - Customers Are More Interested In
Posts That Are Interactive And Creative. It Is Vital To Create A Good Brand
Image Through Posts. This Will Create More Authenticity And Build Trust With
Customers.
4.
Encourage
Engagement - Sometimes Posts Promoting A Pair
Of Garments Can Receive Several Favorable Reviews And Shares. People Even Ask
Strangers In The Feed If They Have Received Their Garments, How Long It Took,
If They Liked Them, And Other Related Queries. Social Media Creates The
Opportunity For Instant Interaction, Relationship Building, And Customer
Loyalty.
5.
Grow
Affordably - Regardless Of Size Or Budget, A
Company Has An Opportunity To Grow Its Customer Base And Reach Its Objectives
Through Advertisements On Social Media Platforms Such As Facebook And Instagram.
Even If Platforms Such As Facebook And Instagram Are Primarily Geared Towards
Engagement, There Are Established Ways To Increase Sales. Social Media
Platforms Can Contribute To The Buyer's Decision-Making Process To A Great
Extent.
6.
Provide
Support - Social Platforms Break Down The
Barriers Between Companies And Their Customers. Many People Now Turn To Facebook
Or Twitter To Solve Problems Or Find Information. A Company Can Develop Its
Reputation As A Responsive, Caring Brand By Offering Support Through Social
Channels Like:
●
Tracking Customer Comments,
Questions, And Complaints.
●
Responding Quickly To Questions And
Concerns.
●
Being Polite, Positive, And Helpful.
●
Listening To Criticism And Making
Customers Feel Heard.
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